QuickBooks Error 15311

QuickBooks Payroll Update Error 15311

Why I am getting 15311 Error code while updating my payroll, warning message ask me to update digital signature, but even after when I update digital signature & trying to download update from Intuit website online and trying to Install update, the whole process stops and message displayed on screen Update Error 15311 occurred
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What Is QB Payroll Error Code 15311 ?

QuickBooks Error 155311 is a run-time error which occurs when installing the software or the software set-up or even when shutting down the process. Before sitting down to resolve the issue, it is essential to check why or how the error has occurred to make resolution easier.

Why does QB Error 15311 occur?

QuickBooks Error 15311 Troubleshooting
QuickBooks Error 15311 Troubleshooting

There are several reasons for Error 15311 to occur, and some of the causes include:

  • Incomplete installation of QuickBooks
  • Corrupted download
  • Windows Registry file is corrupted
  • Virus or a malware has attached the system
  • Interference from a third-party program

One needs to understand the reason for the error to have occurred, before trying out the following resolutions. Alternatively, calling the QuickBooks Technical Support on the toll free number they will also help resolve it immediately.

How to Fix 15311 Error Intuit QuickBooks Payroll?

The best way to begin fixing the issue is to analyse the problem at hand and run scans to detect any malware or virus that might have corrupted the files. If none of it works, one of the possible solutions is to uninstall and reinstall the QuickBooks software to eradicate the error. 
Before beginning, ensure that you have a technical expert to help with the resolutions.  Try to UNINSTALL and REINSTALL QuickBooks again with the credentials. If it has been installed, try the same program which has resulted in the error to check if the error is resolved.
Here are some other solutions to rectify the error:

  1. Installing Digital Signature Certificate
  • Click START, RUN and key-in the words c:\programfiles\Intuit\QuickBooks
  • Browse to find QBW32.EXE for Windows 7 and Right-click on it to select ‘PROPERTIES’
  • From Properties, click on ‘DIGITAL SIGNATURE’ and ensure INTUIT.INC is selected in the signature list
  • To check, select ‘DETAILS’ and verify the CERTIFICATE on the digital signature details tab
  • Now, click ‘INSTALL CERTIFICATE’ on the CERTIFICATE tab and
  • Click on FINISH when it appears
  • Restart the computer to apply changes made and also check if the error still persists.

Also, check the internet explorer settings to verify if, on the ‘ADVANCED’ tab, both SSL 2.0 and SSL 3.0 are marked and similarly the TLS 1.2 is not marked.  Once done, try to open QuickBooks to check if the error persists.

Sometimes, an unknown malware or third-party software can also create the error and will give a hard time in locating it. If the error still persists, dial up the QuickBooks® Support 800 Number to talk to the experts. With the help of our QuickBooks tech support team, the error can be resolved and any doubts regarding the same can also be cleared once and for all. Call .


I am experiencing errors or troubles with Quickbooks ,Errors 15270 under Maintenance Releases, and 15311 under Service Profiles. We do not use quickbooks for payroll, so I am confused by the 15270 error. Using QB Enterprise 16.0


Update QB Pro 2016 full payroll services. I am getting Errors 15270, 15311,404 ,,,How do I fix this


I can’t seem to find an answer to fixing error 15311 and 404 on quickbooks pro desktop Using 2015 QuickBooks Pro ,1 User I have , I am trying to resolve quickbooks error 15311


When I tried to update my payroll, getting #15311 error with warning message, payroll never updated what is that also I had updated my digital signature try other ways to fix, but still I am getting issue this action require an internet connection Error #15311


I am unable to attach documents when I am trying to attach a Doc file its says 15311 error has been occurring, I can see this error on service page, Even I am updating my payroll whenever a new update comes


I just migrated my QB and trying to update my payroll I am receiving error code 15311 what is that, even I had cleared all data and import again but still getting 15311 error any help.

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1 Comment

  1. angelina

    error message that secured connection is missing TLS1.2 ,error message “secured internet”

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